Basingstoke Colorectal
Basingstoke Colorectal

Privacy Policy

Introduction

Welcome to Basingstoke Colorectal LLP. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you interact with us via our website, telephone, or email and through the use of our live chat service.

Information we collect

Personal Data

We collect personal data that you provide directly to us which includes:

Telephone and Email:
When you contact us via telephone or email, we may collect your name, contact details, and any other information you provide during the course of our communication.

Live Chat Service

We use Tawk.to for our live chat service. When you use this service, the conversations are stored on Tawk.to servers in the US. The data collected during live chat sessions includes:

Chat Content: Any information you provide during the chat session.

Usage Data: Data related to your usage of the chat service.

For more information about how Tawk.to handles your personal data, please refer to their privacy policy here.

How We Use Your Information

We use your personal data for the following purposes:

To Provide Services: To respond to your enquiries and provide the medical services you request.

To Improve Our Services: To analyse and improve the quality of our services and the functionality of our website.

To Communicate With You: To contact you with information about our services and any updates.

Legal Basis for Processing

Our legal basis for collecting and using your personal data will depend on the personal data concerned and the specific context in which we collect it. However, we will normally collect personal data from you only:

  • Where we have your consent to do so;
  • Where we need the personal data to provide you with our services;
  • Where the processing is in our legitimate interests and not overridden by your rights.

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your personal data with:

  • Authorised Staff: Access to your personal data is restricted to authorised staff members who need the data to provide, support, and improve our services.
  • Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is completely secure.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. When we no longer need your personal data, we will securely delete or anonymise it.

Your Rights

You have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: You have the right to request that we correct any inaccuracies in your personal data.
  • Erasure: You have the right to request that we delete your personal data.
  • Restriction: You have the right to request that we restrict the processing of your personal data.
  • Data Portability: You have the right to request a copy of your personal data in a structured, commonly used and machine-readable format.
  • Objection: You have the right to object to the processing of your personal data.

To exercise any of these rights, please contact us at the details provided below.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Basingstoke Colorectal LLP
The Hampshire Clinic, Basing Road, Old Basing, Basingstoke, Hampshire RG24 7AL
Email: info@basingstokecolorectal.co.uk
Phone: 01256 354747

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

This Privacy Policy was last updated on 1st July 2024.